CTECH IT Support Announces RMM Upgrade

The CTECH IT Support department are committed to providing our clients with the most advanced and reliable IT solutions. We are excited to announce that we are upgrading and overhauling our existing Remote Monitoring and Management (RMM) system. This upgrade will bring numerous business benefits and positively impact our clients in several ways.

Direct Benefit for our Clients

Our projections indicate that our clients will experience:

Increased operational efficiency: With automated routine tasks and intelligent alerting, our clients can focus on their core business activities without worrying about IT issues.
Enhanced security: Clients can rest assured that their endpoints are protected and up-to-date, reducing the risk of security breaches.
Improved customer satisfaction: The integrated ticketing system ensures that issues are resolved quickly and efficiently, leading to higher customer satisfaction.
Reduced downtime: Proactive monitoring helps prevent major issues, ensuring that clients' systems remain operational and reliable.

Internally, we are going to have the following benefits.

Enhanced Efficiency: ConnectWise RMM leverages intelligent alerting technology to consolidate related events into a single ticket, eliminating up to 80% of clutter and false positives created by other tools. This ensures fewer tickets, faster SLAs, and more uptime for you and your customers.
Automated Routine Actions: ConnectWise RMM automates many daily, routine tasks such as patching, network scans, and agent deployment. This frees up your team’s time for more pressing, high-skill work, ensuring that bigger issues are resolved promptly.
Improved Security: With routine but essential security tasks like software patching handled automatically, ConnectWise RMM provides peace of mind that clients’ endpoints are safe and up-to-date. It allows MSPs to identify and address various IT issues that pose security risks, including configuring policies and automatic patching for Microsoft Windows and other third-party software providers.
Integrated Ticketing: ConnectWise RMM empowers customers to create tickets instantly with all the information a technician needs to start fixing the problem. This integrated approach makes ticketing pain-free and ensures that technicians can understand the bigger picture by linking tickets to the client’s full history and background.
Proactive Monitoring: ConnectWise RMM provides proactive monitoring capabilities, allowing MSPs to identify potential issues before they become major problems. This proactive approach reduces downtime and enhances overall system reliability.

CTECH IT Support Department Commitment to Our Clients

At CTECH IT Support, we are dedicated to helping our clients achieve their business goals through innovative IT solutions. Stay tuned for more updates on the upgrade and how it will benefit your business.